My Requests
When you need IT to change, fix or add something, send a request from Portal and follow it under My Requests. IT answers in the request's conversation and tells you when there is something to try.
Before you start
You need these permissions in the workspace, which the predefined Request Submitter role grants together:
portal:accessandrequests:viewto see My Requests (you only ever see your own requests);requests:createto send requests;requests:commentto reply, and to Accept, Reopen… or Withdraw request….
Requests go to IT for the workspace you are in, which the request form names. You don't need data access (portal:data) for My Requests itself. Asking IT to change a report does need it, because the request includes the report.
Find your requests
The sidebar's My Requests section has All requests, up to five of your most recently updated open requests, and New request (+). A dot marks a request with a New update.
All requests opens the list of Requests you have sent to IT in this workspace, the most recently updated first:
- Show chooses Open (the default), Closed or All. Open requests are still being worked on or waiting for you; closed ones are resolved, declined, withdrawn or cancelled.
- The search box finds words in the title or description, or an exact number such as
REQ-000042. - Load older requests loads more.
Each row shows the request's status, number, when it was last updated and who is assigned, or Not yet assigned.
| Status | Meaning |
|---|---|
| Submitted | Sent; IT hasn't looked at it yet. |
| Reviewed by IT | IT has looked at it. |
| In progress | IT is working on it. |
| Waiting for you | IT asked you a question. |
| Deferred | Put off for now. |
| Ready to try | The change is ready for you to check. |
| Resolved | Done. |
| Declined | IT won't do it. |
| Withdrawn | You withdrew it. |
| Cancelled | IT cancelled it. |
Send a new request
Click New request. In the Request for IT dialog:
- Title: a short summary IT sees in its queue, up to 200 characters.
- What do you need?: the change, fix or addition and why it matters, up to 4,000 characters. You can format it.
- Files: Attach files, Capture screenshot, or paste or drop them. Up to 10 files and 10 MB in total. Files you haven't sent are kept only until you reload the page.
Included with your request says that nothing else is sent, so mention the application, screen or report and what you expected. Click Send to IT (or press Ctrl+Enter). Portal confirms with the new request's number.
Your title and description are kept in the browser tab if you close the dialog or reload.
If Portal can't confirm that a request was sent, for example because the network dropped, the dialog says The send couldn’t be confirmed. Your text is safe. Retry sends the same request again. Click Retry: it sends the same request again and never creates a second one. Review and retry on the list reopens it.
Send a request from an answer, a report or an application
Requests can include what you were looking at. You review exactly what IT will receive before sending:
| From | Button | What is included |
|---|---|---|
| An Ask conversation with an answer | Request for IT, under the conversation | The conversation's name, its latest questions and answers, and their sources |
| A report | Request a change, on the report | The report's name and description, whether it is yours or shared with you, when its version was saved, and the filter values you are using. Never its queries, data or scripts. |
| An IBM i application | Request for IT, in the application's Assistant | The text of the screen you are on, any items you selected with Select on screen, and your conversation with the Assistant |
The dialog suggests a title and starts the description for you; change both as you like. Under Included with your request:
- the first line says where the content came from and when it was captured. Application screens are marked Captured from the application screen in the browser — not verified;
- Show exactly what IT receives shows the full text;
- Some earlier content was left out to fit the limits. appears when the oldest part was dropped.
Check it before sending: IT receives exactly this text. If it includes something IT shouldn't see, cancel and send a New request that describes what you need instead.
The review can be sent for 15 minutes; the dialog says until when. After that, Refresh included context prepares a new review to check again.
In the application Assistant, type what you need first, or click Draft request for IT after an answer to have the Assistant write a draft for you to edit. After you send a request from Ask or an application, a link to it appears in the conversation.
Follow a request
Open a request to see:
- the title and a summary line with its number, status, where it was sent from and who is assigned;
- Details and included context: its status, assignee, workspace, when it was sent and last updated, and what was included when you sent it, exactly as IT received it. Status changes lists each status change;
- Conversation: your original request, IT's replies and status changes, and your own replies. Replies IT wrote with help from AI are marked AI-assisted. Files attached to the request or to a reply are listed by name beneath it; click one to download it. IT's internal notes are never shown to you.
When there are updates you haven't seen, the conversation shows New since your last visit and Jump to first new update. Show earlier updates loads older ones.
Send reply adds a reply that you and IT can see, up to 8,000 characters, with files if you like (up to 10 files, 10 MB in total). You can reply in any status. Replying doesn't change the status, and doesn't reopen a closed request.
Accept, reopen or withdraw
Above the conversation, a box tells you what IT needs from you:
- Waiting for you: IT asked you a question, with IT's message and Reply.
- Ready to try: Ready for you to try, with IT's message, where to try it, what to check, and any links. Then:
- Accept confirms the change works. The request becomes Resolved.
- Reopen… sends it back to IT.
- Resolved: who resolved it, the outcome, any links, and Reopen….
Links that IT adds open a web page, or a Portal report or application in a new tab. They work only while you can open that item.
- Reopen… works on a request that is Ready to try or Resolved. Enter What still needs to change? and click Reopen request. The request goes back to IT as Reviewed by IT.
- Withdraw request…, at the top right, works on any open request. Enter a Reason for withdrawing and click Withdraw request; Keep request cancels. IT sees your reason.
Emails
You get an email when IT replies to your request or changes its status, with an Open request link. A status change is named as in Portal, for example Status: Ready to try. You aren't emailed about your own actions. Emails need the server's email to be set up and an email address on your account. To stop them, clear IT request emails in Personal Settings.
Ask CoderFlow
Ask CoderFlow reads, in the Full edition, your own requests and their shared conversation as Portal shows them, never IT's internal notes. It can link you to My Requests, New request, a request, its reply box (Send reply), Accept, Reopen… or Withdraw request… in Portal, where you use the control yourself. It doesn't send, reply to or change requests for you.